Frequently Asked Questions About Custom Branded Merchandise
How Much Does a Custom Online Swag Store Cost?
Custom online swag stores from The Swan Brothers are completely free to set up with no monthly fees. Revenue is generated through product sales, and most stores go live within 5–7 business days. Our stores are powered by Chipply and include in-house decoration and fulfillment, so there is no additional vendor to manage. Promotional products deliver a cost per impression as low as $0.004 (ASI), making swag stores one of the most cost-effective ongoing marketing investments. Learn more about how our custom online swag stores work.
What Is the Minimum Order for Bulk Promotional Products?
Volume pricing starts at just 12 units with no maximum order size. Our facility has 25,000+ unit weekly production capacity, so we handle everything from small team orders to enterprise rollouts of tens of thousands of pieces. See our full bulk ordering options for details on pricing tiers and product availability.
How Long Does a Bulk Order Take?
Standard turnaround is under two weeks from artwork approval to delivery. Rush orders can be completed in as few as 5 business days at no additional charge, depending on the decoration method and order size. Visit our bulk orders page for more on timelines and the production process.
What Decoration Methods Do You Offer?
We offer four in-house decoration methods: screen printing (25,000+ units/week), embroidery (5,000+ units/week), digital printing (10,000+ units/week), and laser engraving (1,000+ units/week). All decoration is done in our Pittsfield, MA facility — nothing is outsourced. Learn which method is right for your project on our bulk orders page.
How Does 3PL Fulfillment Work for Branded Merchandise?
Our 3PL fulfillment service includes warehousing, inventory management, pick-and-pack, and individual shipping with full tracking. We store your decorated inventory and ship orders directly to end recipients on demand — ideal for onboarding kits, swag stores, and ongoing merchandise programs. Read more about our 3PL fulfillment services.
What Brands Do You Carry?
We carry 20+ premium brands including Nike, Adidas, New Balance, Carhartt, Champion, Under Armour, The North Face, Puma, and YETI. The Swan Brothers is one of only 80 authorized New Balance wholesale distributors in North America, giving us access to the full catalog at wholesale pricing. Explore our New Balance wholesale program.
Are You an Authorized New Balance Wholesale Distributor?
Yes. The Swan Brothers is one of only 80 authorized New Balance wholesale distributors in North America. We offer the full New Balance catalog at wholesale pricing with custom screen printing, embroidery, and digital printing applied in-house. See our New Balance distributor page for available products and decoration options.
Do You Work with Nonprofits?
Yes. We work with nonprofits on donor appreciation gifts, fundraiser merch stores (free Chipply setup), staff apparel, and event giveaways. Volume pricing starts at 12 units, and our online store platform lets supporters purchase branded merchandise with no upfront cost to the organization. PPAI research shows promotional products generate 500% more referrals than appeal letters alone — making fundraiser merch stores a powerful awareness channel. Visit our nonprofits page for program details.
Can You Handle Employee Onboarding Kits?
Yes. We design, assemble, warehouse, and ship custom onboarding kits directly to new hires at their home addresses. This program is used by enterprise clients including Google and scales from single kits to hundreds per month. Research from the Brandon Hall Group shows strong onboarding improves retention by 82%, and a 2026 Custom Ink study found that Day 1 kit delivery nearly doubled new hires' sense of belonging. Learn how our employee onboarding kit program works.
Where Are You Located?
The Swan Brothers is headquartered at 33 Whipple St, Pittsfield, MA 01201. Our production facility, warehouse, and fulfillment center are all under one roof. We serve clients nationwide with shipping to all 50 states. Learn more about The Swan Brothers.
How Do I Get Started?
Book a free 5–10 minute meeting at cal.com/ryan-swan-tsb, email info@theswanbrothers.com, or call (413) 344-9199. Average response time is 2 hours. There is no commitment required — we provide free quotes and consultations for every project.
Do You Offer Design Services?
Yes. We provide production-ready artwork at no additional charge with your order. Our team ensures your logo and designs are optimized for the chosen decoration method — whether that is screen printing, embroidery, digital printing, or laser engraving. For full logo design projects, we can refer you to trusted design partners.
Ready to Get Started?
Talk to our team about your project — no commitment, no pressure, just straight answers from industry vets.