Terms of Service

Physical Services

The Swan Brothers provides custom screen printing, embroidery, digital printing, laser engraving, and related promotional product services. Our physical services include:

• Custom apparel decoration (screen printing, embroidery, digital printing)
• Promotional product customization
• Bulk order processing and fulfillment
• Third-party logistics services

Digital Platform Services

Our web-based ordering portal provides the following digital services:

• Account Management: Secure user authentication and organization-based access control
• Order Processing: Digital order submission, tracking, and management system
• Design Submission: URL-based design submission with automated screenshot capture
• Roster Management: Team roster creation, editing, and import/export functionality
• Order History: Complete order tracking and historical record access
• Data Export: Ability to export your order data and roster information

Design URL Requirements

When submitting design URLs through our platform:

• URLs must be publicly accessible and lead directly to design content
• Designs should be from approved sources (such as newbalanceteam.com, champrosports.com, or other verified vendors)
• You warrant that you have permission to use the design content for the intended purposes
• We capture screenshots of submitted URLs for order processing and record-keeping
• Design files and screenshots are stored securely and retained according to our data retention policy

Order Placement

All orders are subject to acceptance by The Swan Brothers. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product information, or payment issues.

Payment Terms

Payment is required before production begins unless otherwise agreed upon in writing. We accept major credit cards, wire transfers, and approved payment methods. Net 30 terms may be available for qualified accounts. If payment fails after order acceptance, we reserve the right to cancel or suspend the order.

Pricing

Pricing is subject to change without notice, except for orders already accepted by The Swan Brothers. Applicable taxes, shipping, and handling fees are extra and will be added to the invoice.

Turnaround Times

Standard turnaround times are 5-7 business days for most products. Rush orders may be available for additional fees. Delivery times are estimates and not guarantees. Delays caused by customer changes or third parties are not the responsibility of The Swan Brothers.

Proofs and Approvals

Proofs are provided digitally (e.g., PDF) for customer review and approval prior to production. Customer approval of artwork proofs is required before production begins. The Swan Brothers is not responsible for errors in the final product that were present in approved artwork.

Customer Content

Customers warrant that they own or have permission to use all artwork, logos, and content provided for production. Customers agree to indemnify and hold harmless The Swan Brothers from any claims, damages, or expenses arising from copyright or trademark infringement.

Licensed Content

Use of licensed content (sports teams, universities, brands) requires proper licensing. Customers are responsible for obtaining necessary permissions and paying applicable licensing fees.

Account Creation and Onboarding

New accounts require administrator approval before accessing full portal features. During onboarding, you must provide complete and accurate professional information including your name, contact details, school affiliation, and role. This information helps us provide personalized services and complimentary gifts.

Account Responsibilities

If you create an account on our website, you are responsible for:

• Maintaining the confidentiality of your account information
• All activities that occur under your account
• Providing accurate and up-to-date information during onboarding
• Completing the required profile information to access member features
• Notifying us immediately of any unauthorized use

Account Access Levels

The Swan Brothers maintains different account access levels including disabled, onboarding, member, admin, and owner roles. Your access to features and services depends on your account status as determined by our administrators. We reserve the right to modify or revoke account access at any time.

Termination by The Swan Brothers

We may suspend or terminate your account and access to our services at any time, with or without notice, for conduct that we determine in our sole discretion violates these Terms, is harmful to other users, or is otherwise objectionable. Grounds for termination include but are not limited to: violation of these Terms, fraudulent or illegal activity, non-payment, or extended periods of account inactivity.

Termination by User

You may request account deletion at any time by contacting customer service. Upon receiving your request, we will deactivate your account and remove your access to the platform. Please allow a reasonable processing period for account deletion requests.

Effect of Termination

Upon termination, your right to access and use the platform ceases immediately. Data associated with your account will be retained and deleted in accordance with the data retention schedule described in our Privacy Policy. Outstanding orders in progress at the time of termination will be fulfilled per the original order terms, and any amounts owed remain due and payable. Sections of these Terms that by their nature should survive termination (including Intellectual Property, Indemnification, Limitation of Liability, and Dispute Resolution) will remain in effect.

Roster Data Export

• Export your team rosters in standard formats (CSV, Excel)
• Download roster information including names, sizes, numbers, and quantities
• Access roster data at any time through your account dashboard

Order Data Access

• View and export complete order history and details
• Download order-related design files and screenshots
• Access tracking information and status updates
• Request copies of invoices and order confirmations

Account Data

Upon request, we will provide you with a copy of your account information, organization details, and associated data in a commonly used electronic format. Data export requests can be made by contacting customer service.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions.

Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the services informally by contacting us at info@theswanbrothers.com. Both parties agree to negotiate in good faith for a period of thirty (30) days from the date the dispute is raised. Most concerns can be resolved quickly and satisfactorily through direct communication.

Binding Arbitration

If the parties are unable to resolve a dispute through informal negotiation within thirty (30) days, the dispute shall be resolved exclusively by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Berkshire County, Massachusetts. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees unless the arbitrator determines otherwise.

Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within the jurisdictional limits of such court, provided the matter remains in small claims court and is advanced on an individual (non-class, non-representative) basis.

Class Action Waiver

You and The Swan Brothers agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You expressly waive any right to participate in a class action lawsuit or class-wide arbitration against The Swan Brothers.